| Voted #1 in the City of Chicago - Best Boarding / Daycare Category
Tucker Pup's was voted as the #1 boarding/daycare facility in the City of Chicago, and Runner-Up for all of Chicagoland, in the 2010 Chicagoland Tails Readers' Choice Awards!
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Current Boarding Promotion:
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- Your first night of boarding here is free if you have not boarded here before and when you mention you saw this on our website (limit 1 dog, $40 max value).
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It is very rare that a dog leaves here with an injury or illness after staying for boarding. However, just to be on the safe side, we offer a unique Health Warranty Program that reimburses you for veterinary care your dog might need after boarding with us, based on the guidelines listed below. Just send us your vet bill and we'll reimburse you for up to $250. The cost is a very nominal $5 per boarding stay, regardless of how many dogs you check in (note that this is
per stay, not per night). Please note that due to the popularity of this program, we have decided to make it mandatory going forward. We hope you'll agree that $5 is a very small price to pay for the peace of mind it provides.
For frequent boarders, we automatically waive the fee if you have purchased $50 in warranty coverage during the past year. In addition, if you have have paid the $50 max coverage for the year, it would apply for daycare visits as well.
The Health Warranty Program is described below.
| Tucker Pup's Health Warranty Program |
Program Description:
Tucker Pup's offers a safe environment for dogs who are boarding with us. We keep everything very clean, monitor dogs very closely who are playing together, pay close attention to feeding and medicine, and so forth. However, there are inherent risks associated with taking your dog to any boarding facility, or any time dogs are together for that matter, including a dog park.
The Tucker Pup's Health Warranty program offers you peace of mind while your dog boards with us. If your dog is injured or suffers an illness as a result of boarding here, we will reimburse you for your veterinary bill(s) up to $250. Certain limitations and exclusions apply - see below.
Program Cost:
$5 per boarding stay, regardless of how many dogs or how many nights. Note that this is per boarding stay, not per day. Therefore, the warranty cost for a 5-night boarding stay for two dogs would still only be $5. We limit the cost to be $50 in health warranty payments in a year's time - after that, you would still receive coverage, but the cost would be zero until our system calculates that you haven't spent $50 on the coverage in the past year.
Maximum Payment:
$250 per pet per boarding stay
Why a $250 limit?
There are risks that exist any time dogs are together, and most of the time they have nothing to do with us. For example, a dog could come in with a contagious condition, but shows no signs of it, and the owner may not even be aware of it. In addition, a dog can be playing nicely, but still be injured by a sharp nail or an inadvertent bite - it does not mean the other dog was necessarily aggressive or that our staff wasn't paying attention.
As a person coming to a dog facility, you accept and must share in those risks, especially because your dog could just as easily have caused the illness or injury. Tucker Pup's offers a payment of $250 for a very modest fee with a yearly cap, and we believe that represents a substantial portion of the risks and covers most situations. You cannot expect us to pay for 100% of the risk if the cost goes beyond $250.
The Other Party
Depending on the situation, if another dog is specifically involved in an injury and was at fault, we may be willing to contact the other dog owner to help seek reimbursement from them on your behalf. We cannot guarantee that the other person will pay, as not every person believes they should be held responsible. Their failure to pay should not be a reflection on us, and we are no more liable based on their decision to pay or not to pay.
Time Limit:
Any and all original claims under this warranty program must be submitted within 3 days after Tucker Pup's relinquishes care, custody, or control of the Pet to the Pet Owner after a boarding stay. The Pet Owner must also provide written documentation from the vet that is satisfactory to Tucker Pup's. This documentation must include a receipt and a written diagnosis.
Reimbursement Time
Assuming your documentation is in order and the conditions have been met for this warranty program, we will reimburse you immediately.
Exclusive Remedy:
This coverage is the Pet Owner's exclusive remedy in the event of any claim for illness, injury, or medical care for a Covered Pet. Pet Owner shall remain responsible for all charges exceeding the maximum coverage amount.
What is covered:
- Injury caused by another dog
- Contagious illness such as kennel cough and giardia, if your dog is properly vaccinated. See below for exclusions.
- Diarrhea, vomiting, or similar conditions that persist for more than a few days and that are found to be caused by a contagious illness
Exclusions:
The following scenarios are excluded primarily because they are beyond our control, and could happen each time your dog is here. For example, we don't cover stress because a dog could become stressed every time it comes here. We can't be held responsible for that.
- Illness is not covered for dogs over 10 years old or under 4 months old. This is because dogs in these age ranges may not have well-developed immune systems that will adequately fight illness. Injury would still be covered for dogs in these age ranges.
- Diarrhea, vomiting, or other conditions caused by stress.
- Coughing if your dog has barked extensively while here.
- Symptoms that repeat in your dog each time it boards here. For example, if you are requesting reimbursement for diarrhea treatment time after time, that it a sign of stress and we can't be held responsible.
- Illness or coughing if your dog was not vaccinated within 48 hours of your stay. For example, if your dog received a canine cough vaccination on your checkin day, it wouldn't necessarily have time to kick in and your dog's immune system may not be able to fend off a virus yet. You should allow at least 48 hours for vaccinations to be taken before boarding here.
- Illness caused by not eating or drinking. Please note that we monitor feeding very carefully and do everything we can do help them eat, including leaving their food in their boarding suite at night. In addition, we have water available for the dogs at all times, including in their boarding suite at night, plus on the play floor.
- Illness due to over-exertion. The dogs play throughout the day, but they do have plenty of opportunity to rest, including in their own boarding suite throughout the night. Each day, most of the dogs are asleep on the floor for several hours. We do watch for signs of over-exertion, and give extra nap times accordingly, but some dogs don't show signs of over-exertion. In addition, all dogs have different levels of energy, so what may be too much play for one dog would not be enough for the other, even in the same breed. Further, some dogs may not sleep well throughout the night, possibly due to stress. Over-exertion could lead to deydration or a weakened immune system, which could cause an illness or lethargy, either while here or once the dog arrives home. This should not be confused with a contagious condition.
- A skin reaction to the shampoo or conditioner that we use, if your dog has received a bath while here for boarding. If your dog is allergic to certain shampoo or you use a special shampoo, we would need to know that in advance and we will mark your record that way in our system. We are happy to use any special shampoo that you bring.
- Pre-existing health conditions
Examples include but are not limited to:
- Ear infections
- Worms
- Underlying skin conditions (e.g., from matted hair)
- Skin tenderness, sores, cracks, or redness that is common in breeds such as bulldogs (e.g., those with wrinkly, thin skin that is prone to skin conditions)
- Soreness or limping from a previous injury or health condition such as hip dysplasia
- Injury that the pet has caused itself (e.g., jumping and landing on its foot, twisting its ankle, biting at its boarding suite, chewing its own bed, chewing at its own nails, biting at a scab, rubbing its nose raw on the boarding suite, and so forth).
- Injury or illness caused by factors that are clearly present in our environment. For example, we would not be responsible for veterinary reimbursement due to the following scenarios:
- We have pools available that the dogs can get in and cannot be held responsible if your dog's skin has a reaction to water.
- We take the dogs outside frequently and cannot be held responsible if your dog has a reaction to heat (please keep in mind that we do limit the outdoor time and watch for any breathing issues with short-faced dogs such as pugs)
- We use chemicals to clean our facility each day that are made for canine environments. We cannot be held responsible if your dog has had a reaction to these chemicals, as we use them every day and they have proven to be safe with the dogs in our care.
- Injury or illness caused by items that you bring (e.g., from chewing his own bed, a toy, a bone, etc.)
- Illness or diarrhea caused by your pet's food or medicine, or by us following the feeding or medicine instructions you supply us. Please bear in mind that changing your dog's diet can cause diarrhea at first, so we don't recommend it in conjunction with a boarding stay.
- Illness in conjunction with a vaccination that your dog may be missing (we require updated vaccinations at all times, but we included this just in case - for example, if an expiration date was entered incorrectly on your vaccination document)
- Injury, illness or other consequence when pets who are boarded together at the owner's request take action against each other
- Injury or other consequence while the the dog is in the hands of the owner or authorized agent, either during checkin or checkout.
- Injury, illness or other consequence resulting from whelping or pregnancy.
- Injury, illness or other consequence resulting from environmental factors outside of Tucker Pup's control, such as Acts of God, terrorism, etc.
Other Terms and Conditions:
This coverage shall be effective and binding on Tucker Pup's only if the Pet Owner complies with each of the following conditions:
- In the event that the pet requires ongoing treatment after its owner has taken possession of the pet, the Pet Owner hereby agrees to authorize his veterinarian to forward a copy of the diagnosis and treatment history to Tucker Pup's (such records may be required before any claim is paid).
- Reimbursement under this certificate shall be Tucker Pup's maximum liability and any money paid by Tucker Pup's to the veterinarian may be deducted from such reimbursement amount and shall not be in addition to other such reimbursements.
- Tucker Pup's, at its own expense, shall have the right and opportunity to examine any covered Pet whose injury or illness is the basis of any claim when and as often as it may reasonably require during the pendency of such claim.
Any provision of this certificate, which on the Effective Date, is in conflict with the statutes of the State in which the Pet Owner resides on such date is hereby amended to conform to the minimum requirements of such statutes.
Any controversy or claim arising out of or relating to this certificate shall be settled by arbitration in accordance with the rules of the American Arbitration Association.
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