Reservations onlyOur grooming services are by appointment only. You can call us at 312-829-TPUP (8787) or make an online request.
Proof of vaccinationsWe must have documentation at all times that all required vaccinations are current. We'll remind you when they're due, and you can fax them to us at (312) 276-8588 or bring them in.
- Rabies (if more than 7 months old)
- Distemper and Parvo (typically combined in a vaccination called DHLPP or something similar)
- Bordatella (aka canine cough or kennel cough)
- Canine Influenza (the strain called "H3N2" at a minimum, although we recommend combining the vaccination with the strain called "H3N8" for full protection)
- You may substitute proof of titers over vaccinations if your vet believes titers are sufficient.
We may be able to waive certain vaccinations if your veterinarian supplies a written letter stating the medical reasons.
Not overly aggressive towards our staffMost dogs handle grooming just fine, but some do not like being handled and attempt to bite at the groomer. We can try a muzzle, but this is not realistic for certain dogs. We are not able to groom a dog who we feel is an undue risk to injure an employee. This is likely true for most groomers you would try to visit, so if this is the case, you may need to go to a vet for sedation while grooming.
Please note, however, that sometimes a dog is trying to bite because its hair is matted and it is painful to brush. It may be that after your dog's next groom, your dog is not as uncomfortable and could potentially be groomed by us in the future.
Not overly anxiousSome dogs are simply too nervous to be groomed and can have a panic attack. We cannot groom a dog who is experiencing severe anxiety, which can be a very dangerous situation. In this instance, you may need to take your dog to a vet to be groomed while sedated.
Severe painWe cannot groom a dog who is in severe pain due to matting and brushing. If the dog is in pain due to matted hair, we can attempt to shave it. If it is crying out in pain while shaving, we would need to stop, and you would likely need to have your dog groomed at a vet while under sedation.
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