Online reviews are an important part of our business. They reflect the fact that we care deeply about delivering excellent customer service and making sure your dog has very positive experiences with us.
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Click here to view our Yelp reviews. Yelp is by far the most widely used review site in Chicago.
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Want to write a review about us?
It's a fact of life that
most people with positive experiences don't write reviews. If you have had positive experiences here, we strongly encourage you to let other people know.
If you believe you have had a negative experience, we ask that you do several things before racing to write an online review.
- Contact the owner directly if you have any concerns. If your concern is valid, I will always do what I can to make it right. Give us the opportunity to address the situation before telling the world. This is especially true given next point below about jumping to conclusions.
- Don't jump to conclusions. Everything has a logical explanation. For example, if your dog has minor diarrhea after leaving here from a boarding stay, remember that some dogs get stressed while boarding but typically return to normal after a day or two. Don't let that turn into "My dog went there and got sick. Those people don't care about dogs." If we didn't care about service excellence, we wouldn't have so many positive reviews already.
- Think about your overall experience, not just the one small aspect that has irked you. If you're concerned about one very minor aspect, do we really deserve a one-star rating, especially if we corrected the situation or offered you a logical explanation?
Reviews are intended for people who have actually experienced our service. If you have not used our service and are basing your opinion on things you have heard, or judging us based on something you read on our website, we kindly ask that you refrain from writing a review. Instead, we ask that you contact the owner, who will address your concerns.
Additional Info
Want to Send Us Feedback?
We welcome your feedback, positive or negative, on any aspect of our business. It will go directly to our owner, who will call you back if you request.
Click here for details.
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A Happy Customer |
My 4-month old malshi, Arlo, and I just completed Polite Puppy class. Trainer Debbie Bickford is AMAZING!!!! I really had no idea how to train a dog, and she breaks it down into really, really easy steps. (It's all about the timing and the reward s - who knew?!?) The class was definitely worthwhile, and once we have time to practice more of what we learned, we may even do the next course! My vet even said he was better mannered than dogs twice his age when we went in for his last shots - this is not due to me, but Debbie's instruction. He noticed the difference in just one month, and I did, too.
As a side note, the office staff is also incredibly helpful, they email all confirmations and receipts for my files, and are great to work with for doggie daycare. Arlo comes home happy and tired, and seems to love hanging out with their staff and his dog friends. They also keep an eye on him to ensure he doesn't get beat up by the bigger dogs, keeping my little guy safe with other small dogs.
In short, I just love this place, and would highly recommend their training and dog care services!
- Emily Shirden
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